We welcome both positive and negative feedback about our services because it helps us to continue doing what we're doing well, and make changes where we could do better. You can click here to see some examples of changes we've made in response to feedback.

If you would like to contribute on a regular basis to how we run services and how we might change or improve the way in which services are delivered, you might be interested in joining our Open Minds service User group.

OPEN MINDS

Our Purpose:

The group meets to discuss the services available at Sheffield Mind, particularly the service user experience. We gather constructive information and knowledge, which we can use to shape and finesse the way we deliver our services, ensuring they're relevant and achieve positive results.

We really value the opinions of our clients and former clients and want to use these opinions to help us look at how Sheffield Mind functions.

It's important that people to feel able to contribute to the group, but there's no pressure to share experiences and no expectations for people to bring particular skills or to have amazing ideas.

As a part of the quality assurance which Sheffield Mind undertakes we want to ensure that we're getting service user feedback into key areas of the organisation. Participation is about working as part of the group, respecting the ground rules and respecting each other’s different opinions and views.

Our Remit:

To provide service user input - comments, opinions and reflections - into our policies, procedures and service development or delivery. The outcome of discussions held within the Open Minds group are noted and fed into the appropriate forum - that might be to a Service Manager, or a Senior Manager, or the Board of Trustees.

Whilst the Open Minds group doesn't have a decision making remit regarding Sheffield Mind’s operational policy, procedure or service development, it does provide the opportunity for a service user voice in these areas.

Frequency

The group meets every three months. An agenda is agreed in advance regarding the areas to be discussed.

Membership

Membership of the group is open to all Sheffield Mind service users however membership is dependent upon agreeing to and adhering to the ground rules and the purpose of the group.

If you are interested in joining the group and contributing your ideas to the way we do things at Sheffield Mind, talk to a staff member about how you might get involved or email our Head of Operations Robert Horsley at [email protected]

We're a friendly and welcoming group and we'd love to see you at a meeting soon!