In an Emergency...

If you or someone else is in immediate risk of serious harm or injury, you should call the emergency services by dialing 999.

If your situation is very serious and you need help immediately or in life threatening situations, the A&E department at the Northern General Hospital is open 24 hours a day, every day of the year. The Crisis Resolution and Home Treatment Liaison Psychiatry teams can provide assessments here.

Anyone in Sheffield experiencing a mental health crisis can call 111 and select the mental health option to speak to a dedicated mental health call hander. You can also call this number if someone you know is in crisis. 

This support is available for all ages, 24 hours a day, seven days a week. It is free to call from a landline or mobile phone.  

Please note that as of Monday 29 April 2024, the single point of access (SPA) team has closed and the new Urgent and Crisis service has launched. This is part of a bigger plan by the NHS to help people get mental health help quickly and easily. 
NHS 111 mental health option provides you with direct access to a call handler with mental health training who can ensure you get the help you need. It means you do not need to get a referral from a GP. 

NHS 111 mental health option can help support you or your loved ones to manage a mental health crisis. For some people it is an alternative to going to the emergency departments at the hospital or calling the police. Mental health call handlers will contact professionals directly to arrange a crisis assessment if required. 

You can also contact The Samaritans if you need to talk to someone confidentially. They can be reached on 0114 276 7277 or 116 123 (uk) or email: [email protected]

You can also text: 'STEEL' to 85258. STEEL 85258 is a free, confidential, 24/7 text messaging support service for anyone who is struggling to cope.

You can text from wherever you are in the UK, at any time of day or night. STEEL will always try to respond to texters as quickly as possible, however response times may be longer at times of high demand.

Under 18s can call Sheffield Under 18s Helpline on 0808 8010 612. The phoneline is open 24/7

Non-emergency situations within working hours (Monday to Friday, 9.00am to 5.00pm)

Are you currently under the care of one of the Community Mental Health Teams?

Yes. Please continue to contact your usual community mental health worker for your scheduled 
care and treatment on 0114 2716217 (North) and 0114 2716451 (South).

No. Contact your GP practice. If you do not know the number for your GP's practice, you can find this in the telephone directory, or by phoning NHS 111

Non-emergency situations outside working hours (evenings and weekends)

The out of hours GP service can be contacted by phoning the number you would usually use to contact your GP. A GP or clinician will advise you over the telephone, or arrange an urgent appointment or home visit.

NHS 111 can offer advice and is available 24 hours a day, 365 days a year. 

You will be asked for some basic information, including details of any medication you may be taking. If you're calling on behalf of someone else, you'll need to provide this information on their behalf. They will assess the problem and advise on the best course of action which may be to see a health professional, such as your GP. If the problem is very serious, they can help access the ambulance service.