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  • service-faqs
  1. Services
  2. Service FAQs

Service FAQs

I need advice on my medication and how and why I need to take it

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We are unable to advise on medication as we are not part of the NHS and do not have access to medical records. We do not have medical clinicians on site and would advise that you speak to your GP or call NHS 111 for advice on specific medication/dosage and or side effects 

Published: 20th March, 2014

Updated: 7th November, 2018

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Where can I get free counselling?

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We offer free counselling, but we sometimes have a waiting list and are unable to take people on immediately.

For details of other options, speak to your GP or contact the Sheffield Mental Health Guide 

Published: 3rd May, 2018

Updated: 7th November, 2018

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Can I interview a staff member / can you answer the following questions for my essay / dissertation?

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Sheffield Mind is really keen to spread awareness about mental health issues, so we’ll do our best to help you out, but please be aware that sometimes we’re just  too busy and we won’t have any available staff to do this. Try to give us as much notice as possible and if you are able to submit questions in writing in advance, we can be sure to allocate to the most appropriate member of staff.

if we are unable to help with the interview we may be able to signpost you to other sources of information 

Published: 3rd June, 2018

Updated: 7th November, 2018

Author: Lindsay Doyle-Price

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I’m isolated and would like to get out and meet people but I’m anxious.

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Making the first step can be really hard, but having some support can help.

We’re involved in several ‘Springboards’ across the city. These are sessions where you can get a cup of tea and talk to other people in a similar situation. Staff and trained volunteers are available to help you feel welcome and there are activities you can get involved in. Click here for further details

We also run a men's support group (Mankind) on a Wednesday afternoon between 2.00 - 4.00. The sessions are relaxed and informal and facilitated by a trained volunteer. There is no need to book and you can call in as necessary to get support and advice from people who have similar experiences.

We also run an informal Friday social group (Friendly Fridays) which is open to all and runs from 1.00 - 3.00 every week. The group is facilitated by staff and volunteers and provides a safe and supportive space for people who are looking to build confidence and socialise more.

You can find out more about these groups on our Peer Support page

Published: 3rd June, 2018

Updated: 7th November, 2018

Author: Lindsay Doyle-Price

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I'm concerned about my friend but they refuse to accept help

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If you feel that someone you care about is clearly struggling but cannot or won't reach out for help, and won't accept any help you offer, it's understandable to feel frustrated, distressed and powerless. But it’s important to accept that they are an individual, so try not to make assumptions about how they feel - and remember that there are always limits to what you can do to support another person.

If you’re able to make time to have an honest conversation and show them that you value what they’re telling you, it can be easier to move forward. Try to identify with the emotions that they’re expressing and the reasons why they might not feel they need help- fear, previous experience etc. This might help you both agree that asking for extra support and treatment could be helpful.

Encourage then to speak to their GP or to seek advice from a specific service provider.

If the situation escalates and you feel that emergency intervention is required you should refer the matter to the emergency services or call the Single Point of Access Mental Health team on 0114 226 3636

Please also see our 'Need Urgent Help?' section. 

Published: 3rd June, 2018

Updated: 7th November, 2018

Author: Lindsay Doyle-Price

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I’m concerned about my relative / friend / colleague - what can I do?

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It can be difficult when a friend or relative is struggling with their mental health. Let them know you’re there to help, talk about what they feel would help. Offer practical help such as making a telephone call to access support. Keep yourself, and the person, focused on positive things and day-to-day realities.

If they are willing to access services, support them to make and maybe attend appointments or help them search for and identify the support that would be most appropriate for them - eg do they need one-to-one help or might they be willing to attend a group?

Encourage them to see their GPso that an assessment can be made of what medical attention might be required.

If you are concerned about their safety, or it is an emergency, please refer to our 'Need urgent help?' section. 

Published: 3rd June, 2018

Updated: 29th October, 2018

Author: Lindsay Doyle-Price

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Can you help me fill out my PIP form / help me with my benefit claim?

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Unfortunately we don’t offer this service and advise you to contact Citizens Advice

You can check the website at the link above or call the local advice line on 03444 113 111

If you are looking for help with Universal Credit, call the dedicated helpline on 0800 144 8444

Published: 3rd June, 2018

Updated: 29th August, 2019

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Can I refer myself to your services?

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Sheffield Mind offer a range of different services. You are able to 'self-refer' into some of our services; however for other services you’ll need to be referred by a social worker or other professional. Select the Service you are interested in from the drop down list Under the header Services for more information and to access referral forms.

If you are not sure, call the office on the following number 011 258 4489 to speak to a member of our experienced team.

Published: 3rd June, 2018

Updated: 7th December, 2018

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Can I do a Counselling placement with Sheffield Mind?

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Sheffield Mind has offered counselling placements for many years and we continue to do so.

We advertise student placements on this website in September each year.

Please check Here closer to the date to see what we have on offer.  

Published: 12th October, 2018

Updated: 7th November, 2018

Author: Lindsay Doyle-Price

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What services do you provide at Sheffield Mind?

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We provide a range of services covering a range of mental health conditions

For further information visit the services page or click on the link below

  • Art Therapy - group and one to one 
  • Budget Management Service
  • Counselling and Psychotherapy
  • Friendly Friday  - Peer Support Group
  • Housing and Accomodation Service - Connect 3
  • Keeping Families in Mind - support for the families of military personnel
  • Magpies - support for people with hoarding issues 
  • Mental Health Training - for individuals, businesses and community groups
  • Mens Group - Mankind
  • Ripple Effect - Bereavement support 
  • Support and Recovery Service (SRS)
  • The Springboard - peer Support Group
  • Vintage Tea Rooms - Peer group social 
  • GetSetToGo - support to get active.

Published: 7th December, 2018

Updated: 17th September, 2019

Author: Lindsay Doyle-Price

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Sheffield Mind is a company limited by guarantee registered in England and Wales under number 1336352 and registered as a Charity number 276108

Registered office The Wellbeing Centre, 110 Sharrow Lane, Sheffield, S11 8AL

Tel: 0114 258 4489 Email: [email protected]