Services Service FAQs I'm concerned about my friend but they refuse to accept help If you feel that someone you care about is clearly struggling but cannot or won't reach out for help, and won't accept any help you offer, it's understandable to feel frustrated, distressed and powerless. But it’s important to accept that they are an individual, so try not to make assumptions about how they feel - and remember that there are always limits to what you can do to support another person. If you’re able to make time to have an honest conversation and show them that you value what they’re telling you, it can be easier to move forward. Try to identify with the emotions that they’re expressing and the reasons why they might not feel they need help- fear, previous experience etc. This might help you both agree that asking for extra support and treatment could be helpful. Encourage then to speak to their GP or to seek advice from a specific service provider. If the situation escalates and you feel that emergency intervention is required you should refer the matter to the emergency services or call the Single Point of Access Mental Health team on 0114 226 3636 Please also see our 'Need Urgent Help?' section.