If you’re providing feedback to an individual, keep a balance between what’s working and what can be improved. Give context (examples) and be specific, not general. Let the individual respond to your feedback and allow them to ask follow-up questions. Once the issue is clear, you can work together on a solution.

Top Tip: Prepare in advance by making bullet points. Prepare examples to share and think about what questions might be asked.

If you make a decision about something that affects your workforce, give your staff as much information as possible about how and why you arrived at your decision.

Top Tip: Some team members absorb information better by hearing, others by reading. So, follow up your verbal feedback with a written summary. This will provide your employees with a tangible resource they can refer to, if they forget your feedback or have questions. It will also provide you with a record that you have shared important information / given important feedback.