The Listening Line is a short-term service, created to provide a listening ear for people aged 50+ during this period of social distancing, which is requiring people to mainly remain in their homes. We recognise that older people are at increased risk of loneliness and isolation during this time, where opportunities for leaving the home and maintaining normal routines and social connections have been severely restricted.

The service allows callers to talk about how they're feeling about lockdown and to share any worries they have.

If you'd like to speak to somebody from the Listening Line, please call 0114 258 4489 (this is the general Sheffield Mind phone number). We will then take your number and arrange for somebody to call you back within 3 working days for a chat.

We're pleased to say that Age Better Sheffield has supported us in setting up the Listening Line. 

Please note that as the service is very small, it's limited in the advice it can provide and should not be seen as a general help or advice line. If people have specific needs based around their health, finance or other such area they should contact the relevant service.

The Listening Line is not an emergency or Crisis line and only operates 4 mornings a week. For mental health emergencies, callers should contact the NHS on 999, there is a Sheffield Helpline for anyone in Sheffield affected by mental health issues, staffed 24 hours a day, 7 days a week. 0808 801 0440 The Samaritans can be reached on 0114 276 7277 or 116 123 (uk)