Services Practical and emotional support Listening Line to continue - and open up to adults of all ages. The Listening Line phone support service was originally set up to take calls from people aged 50+ who were isolated, anxious or lonely as a result of the pandemic. However, the phone line has been growing in useage month on month and we've decided to open the service up to adults of all ages. The Listening Line offers a weekly call of up to half an hour, for people who have been effected by the pandemic - isolated, anxious, lonely or shielding. We operate Monday to Friday, 10-4pm. To speak to a friendly and understanding Listening Line operator, please phone 0114 312 2209 or if you would prefer us to phone you, email [email protected] and we will arrange a call-back.